Staff, 2022-12-08 00:21:22,
Clickatell (https://bit.ly/3F3qH0k), the Chat Commerce and business messaging leader, today announced new updates to its Chat Commerce Platform (https://bit.ly/3W2LDvs) for travel brands to provide exceptional customer service in messaging channels during travelers’ entire journeys. Added benefits of the Platform include reduced costs for businesses to conduct chat conversations and engagement in real-time or any time communications.
Always On Digital Contact Center
Clickatell’s Chat Desk (https://bit.ly/3F48EqE), a digital contact center solution and part of Clickatell’s Chat Commerce Platform, gives travelers access to flight details, booking options, cancellations, upgrades and more at their fingertips via SMS, WhatsApp and Apple Messages.
Chat Desk integrates tightly with Clickatell’s Chat Flow (https://bit.ly/3h9Z9hW), a drag-and-drop conversation workflow builder, enabling businesses to visually create, edit and manage communication and business process workflows across multiple channels with little to no code. Consumers can connect with travel brands through the Chat Flow automated chat, before being escalated to a live agent through Chat Desk if necessary.
Chat Desk consists of three parts: Agent Desk, Supervisor Desk and Real-Time Dashboard:
- Agent Desk enables customer service agents to manage multiple customer conversations across SMS, WhatsApp and Apple Messages in a unified inbox. Agents may transfer inquiries to different departments and other agents;…
To read the original article from news.google.com, Click here